At Virelia.in, your privacy is our top priority. We respect your personal information and are committed to keeping it safe and secure. This Privacy Policy explains how we collect, use, and protect your data, in accordance with Indian laws, including the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020.
📌 1. What We Collect
When you shop or browse on our site, we may collect the following information:
- Personal Info: Name, phone number, email address, shipping and billing address.
- Payment Info: UPI ID, bank transfer details (we do not store card details).
- Usage Info: Your activity on our site, including pages visited and device type.
- Communication Info: Chats, reviews, feedback, or customer service messages.
📦 2. How We Use Your Data
We use your information to:
- Process your orders and provide customer support.
- Improve our website, products, and services.
- Communicate about offers, order updates, or new launches.
- Comply with legal obligations under Indian law.
We do not sell or rent your personal data to any third party.
🔐 3. How We Protect Your Data
We follow industry-standard security measures including:
- SSL encryption for secure browsing and transactions.
- Secure Payment Gateways as per RBI guidelines.
- Limited access to personal data on a need-to-know basis only.
🤝 4. Your Rights
As per Indian IT rules:
- You can request correction or deletion of your data.
- You can opt out of promotional messages anytime.
- You have the right to know how your data is being used.
To make a request, email us at [insert email address] or WhatsApp us at +91 78948 52442.
🍪 5. Cookies Policy
We use cookies to:
- Enhance your browsing experience.
- Save your cart and preferences.
- Collect anonymous analytics data.
You can disable cookies in your browser settings if you prefer.
🔄 6. Data Sharing
We may share data only with trusted service providers (like courier partners, payment gateways) to complete your order – and only as necessary.
We may also disclose your data if required by Indian legal or regulatory authorities.
👨💻 7. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those websites.
🧾 8. Grievance Officer
As per Indian law, here’s our designated contact:
Support Mobile Number, Call Us – +91 78948 52442
Support Email: support@virelia.in
Address: 2nd Floor, 366, Ahmed Mansion, Lamington Rd, Shapur Baug, Grant Road, Mumbai, Maharashtra 400007